How to Prepare for Your First Virtual Physiotherapy Visit

Getting ready for a virtual physiotherapy visit takes only a few minutes: you need a device with a camera, a stable internet connection, a small clear space to move, comfortable clothing, and a few pieces of health and insurance information nearby. There is nothing to install and no technical skill required.

Virtual physiotherapy connects you with a registered Ontario physiotherapist over secure video. It works well for many common concerns, and a little preparation helps your first session run smoothly. Here is what to have ready.

What device and setup do I need for virtual physiotherapy?

Almost any modern device works. You can use a smartphone, tablet, laptop, or desktop computer, as long as it has a camera, a microphone, and speakers (built-in is fine).

A few things that help:

• A reliable internet connection. Home Wi-Fi or a strong cellular signal both work. If your connection is spotty, try to be in the room closest to your router.
• A way to prop up your device. A phone stand, a stack of books, or a shelf lets your therapist see you move without you holding the camera. This matters more than you might think, since a hands-free view lets them watch how you walk, reach, or bend.
• Good lighting. Face a window or a lamp rather than having a bright light directly behind you, so your therapist can see you clearly.

There is no software to download. When you book, you will receive a secure link, and you simply click it at your appointment time to join. Our platform is designed to meet Ontario privacy requirements under PHIPA, so your session stays private.

If you would like to see the full flow before you book, our how it works page walks through each step.

How much space do I need?

Aim for roughly two metres (about six feet) of clear floor space, enough to take a few steps, stretch your arms, and lie down if needed. A living room, bedroom, or open hallway usually works fine.

Move any trip hazards out of the way, and have a sturdy chair nearby. Your therapist may ask you to use it for balance, for a seated exercise, or to demonstrate how you sit and stand. If you have a yoga mat or a towel, keep it handy, but it is not required.

What should I wear?

Wear comfortable, loose clothing you can move freely in, similar to what you would wear to exercise. If your concern involves a specific area, choose clothing that lets your therapist see that region safely and modestly. For example:

• For a knee or ankle issue, shorts or loose pants you can roll up.
• For a shoulder or neck concern, a tank top or short-sleeved shirt.

You are always in control of your own comfort and privacy during the session.

What information should I have ready?

Having a few details on hand means more of your appointment can focus on you rather than on paperwork. Before your visit, gather:

• Your injury or symptom history. When it started, how it happened (if you know), what makes it better or worse, and how it affects your day.
• A list of your current medications, including anything you take regularly, so your therapist has the full picture.
• Relevant medical background, such as past surgeries, imaging (X-rays, MRIs), or other conditions that might matter.
• Your insurance or claim information. If you are using extended health benefits, have your plan details nearby. If your care relates to a workplace injury or a motor vehicle accident, have your WSIB or auto insurance claim number ready.

Not sure what applies to you? Our insurance page explains the common ways Ontarians pay for virtual physiotherapy, and our page for WSIB and auto claims covers what injured workers and accident clients should know.

What will actually happen during the visit?

Your first appointment is mostly a conversation and a gentle look at how you move. Your physiotherapist will confirm your identity and consent, ask about your history and goals, and watch you perform some simple movements on camera so they can understand what is going on.

From there, they will explain what they are seeing in plain language and work with you on a practical plan, often including a personalized home program tailored to your situation. You will not be asked to do anything painful or unsafe, and you can pause or ask questions at any time.

A quick pre-visit checklist

• Device with a camera, charged or plugged in
• Somewhere to prop it up, hands-free
• About two metres of clear space and a sturdy chair
• Comfortable clothing
• Your history, medications, and insurance or claim number

That is really all it takes. Virtual care is designed to be easy, and if anything feels unclear, your therapist is there to help you through it.

This article is general information and not a substitute for individualized clinical advice. When you are ready, you can book a free consult to see whether virtual physiotherapy is a good fit for you.